General Description:

The Inside Sales Representative’s role is to develop business opportunities by responding efficiently to customer inquiries and by aligning customers with the proper equipment and solutions for their electrical testing equipment needs. Primary duties include inbound and outbound calling, email communication, order fulfillment, and customer service.

Duties and Responsibilities:

• Respond to customer inquiries via phone and email, assist existing and potential customers during their evaluation process, create quotes, enter new customer accounts, coordinate with Outside Sales and Operations teams and close sales
• Keep management informed by maintaining accurate customer and pipeline records
• Provide customers with product information and documentation as requested
• Collaborate with the Territory Manager to assist customers and grow revenue of all Protec business lines within a territory.
• Other tasks and duties as assigned by the Inside Sales Manager

Qualifications:

• Passion for selling and assisting customers
• Enthusiastic and self-starting approach
• Knowledge of and experience with electrical theory, electrical contracting, and/or electrical test equipment
• Efficiently work under pressure and deadlines
• Strong interpersonal skills
• Should be outgoing and have outstanding communication skills, both oral and written

Education and Qualifications

• Bachelor’s Degree preferred or equivalent experience
• Sales or customer service experience in B2B
• Ability to use Microsoft Office products, including Excel, Word, and Exchange
• Familiarity with Customer Relationship Management (CRM) tools

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Company Summary:

Protec Equipment Resources is a leader in the Electrical Test and Measurement Equipment Rental Industry and is experiencing tremendous growth. We are actively seeking hardworking, dependable people that possess the drive and teamwork to bring out the best in themselves as well as those around them.

Essential Functions and Responsibilities

• Lead a team of Calibration technicians to meet all the needs of customers.
• Set goals for performance and deadlines in a way that comply with company plans and vision.
• Follow and maintain costs as they relate to running an efficient calibration laboratory.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Manage both in lab calibration work as well as onsite calibration.
• Monitor employee productivity and provide constructive feedback and coaching.
• Ensure employees are following procedures and policies to keep them and others safe.
• Verify equipment accuracy by comparison to known standards.
• Adjust equipment as necessary to meet industry standards for accuracy and customer requirements.
• Follow documented processes to perform a combination of manual and automated calibrations, utilizing automation software.
• Utilize company software system to input data necessary to manage inventory.
• Maintain lab and storage areas in a neat, clean, and orderly condition.
• Maintain all shop equipment in good, safe working order.
• Assist in quality control and safety programs.
• Other duties as assigned.

Core Competencies

• Communication - Speaks clearly and persuasively in positive or negative situations; participates in meetings; listens and gets clarification; writes clearly and informatively; presents numerical data effectively; reads and interprets written information.
• Adaptability – Adapts to changes in the work environment; manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability – Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Consistently completes tasks, projects, and assignments on time, with or without direct supervision and under routine and varying circumstances.
• Team Work – Balances team and individual responsibilities and goals; exhibits openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans.
• Critical Thinking - Proactive anticipation of issues; develops solutions.
• Initiative/Motivation - A self-starter; needs little oversight or direction; takes action beyond what is expected to complete assignments; willing to take on new responsibilities without being asked.
• Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively
• Self- Development - Demonstrates an openness and attitude of learning and developing; is committed to improving themselves by seeking to utilize their strengths and work on weaknesses; strives for excellence; takes advantage of training opportunities.

Technical Competencies

• Be able to fill out documentation
• Proficient in interpreting data derived from testing in order to determine acceptable testing parameters
• Knowledge of electricity a plus.
• Managing remote teams, a plus.
• Experience with onsite calibration a plus.
• Knowledge of proper adjustment procedures for test and measurement equipment and repair techniques.
• Prefer PMEL, METCAL, TMDE qualifications but not necessary with other work experience.

Minimum Qualifications

• S. Degree in a technical field or ASQ Calibration Technician Certification (CCT, or PMEL)
• Minimum of 2 years of experience in a management or supervisor role.
• Good driving record with the ability to drive a company vehicle

• • Have or willing to obtain First Aid/ AED/ CPR Cert.
  • Be able to pass drug and background checks

Work Environment, Equipment, Physical Demands

This list represents the demands that the position requires. The list may not be all-inclusive.

• Must be able to lift to 75 lbs.
• Frequent bending, pushing, pulling
• Repetitive wrist, hand or finger movement (to operate tools)
• Physical coordination (sequential or simultaneous use of hands, arms, feet, and legs)
• Close vision (clear vision at 20” or less)
• Extended periods of reading fine print
• Frequent sitting for long periods
• Hearing
• Requires occasional regional driving
• Occasional weekend work as needed
• Occasional on-call work
• Frequent use of hand tools
• Frequent use of hand trucks

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Grand Prairie, TX: Reliably commute or planning to relocate before starting work (Required)

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General Description:

General Description:

General Description

Protec Equipment Resources is a leader in the Electrical Test and Measurement Equipment Rental Industry. For over 15 years, Protec has been providing service and solutions to testing firms, equipment manufacturers, and engineering and construction firms. We now have eight locations across the U.S and are continuously expanding our reach and capabilities. We are always seeking dependable, hardworking people who possess a drive and a teamwork mentality to be a part of our exciting company. MILITARY VETS are encouraged to apply!

If you are looking for a great opportunity with a growing company this could be the one for you. We offer a fun, team environment with competitive pay and 100% employee paid benefits! We promote employee wellness and offer paid time off and gym membership reimbursement.

Protec Equipment Resources is looking for a Logistics/Operations Technician to join our team in our Smyrna, GA (Atlanta) area location. This position is a critical part of the process to get equipment to the customer when they need it and at the highest level of quality.

Logistics / Operations Technician Job Duties:

• May deliver or pickup at multiple locations per day.
• Keeps accurate records of deliveries and customer authorization.
• Ensure all documentation is submitted to Operations
• May have to lift heavy products or parcels
• Drives safely and follow all laws and rules of driving to maintain a safe and healthy work environment
• Keep company vehicle clean and ensure it is well-maintained, has fuel, oil and is ready to drive
• Communicates with customers by phone to update them of time of deliveries if there have been issues or changes to their estimated time of arrival
• Follows pre-planned route accurately without deviation from set course
• Maintains communication with management to be informed of any change of delivery route or schedule
• Informs management of any obstructions to making safe, efficient deliveries on time
• Develop a pickup delivery schedule with each customer.
• Build relationships with customers
• Maintain professionalism and appearance as they will be representing Protec.
• Support operations as needed

Logistics / Operations Technician Skills and Qualifications:

• · Current Driver's License
• · Courteous
• · Good Customer Service skills
• · Good Communication skills
• · No Driving Disqualifications with the last three years
• · Problem-Solver
• · Pleasant
• · Enthusiastic
• · Attention to detail
• · Ability to Handle Fragile Packages and Parcels with Care
• · Ability to Work Under Pressure
• · Ability to Work on a Team
• · Ability to Drive Long Distances and Sit for Long Periods of Time
• · Be Physically Fit
• · Able to Meet Deadlines

Job Type: Full-time

Pay: From $17.00 per hour

Schedule/Location:  8 hour shift, on-site

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

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