Frequently Asked Questions


If you do not see your question answered below, please get in touch with us.


Equipment

What if I experience an equipment issue?

Protec offers 24-hour customer support, staffed by our employees. In the unlikely event that you should experience a problem with any of our equipment, need technical support, or just have a question regarding a test you are performing please call us at (866) 352-5550.

Do you have a digital copy of your product catalog?

Protec offers an extensive inventory of products. For a complete list of all of the products we carry click here or view a downloadable version of our most recent catalog.



Rental

Do you offer daily rental rates?

Yes. For customers only needing a piece of equipment for a couple of days, Protec has you covered without charging you for the entire week.

Do you offer same day shipping?

Yes. If it’s an emergency ask about same-day delivery.

Do I pay for shipment days?

Yes and No. The rental period begins upon the equipment’s departure from one of our facilities, but as a courtesy, we credit the date of shipment and the date of return receipt. For example, if an item ships from Protec on Monday for Tuesday delivery and arrives back at Protec on Friday of the same week, the chargeable rental days are Tuesday, Wednesday, and Thursday.


Special rules apply for customer pick-ups and drop-offs. Please contact your Protec representative for details.

Are weekends charged in the rental period?

Yes. If an item ships on Friday for Monday delivery, the rental period technically begins when the equipment leaves on Friday, therefore Saturday, Sunday, and Monday (and every day thereafter) will be chargeable rental days until the equipment is received back at Protec.

What shipping methods do you offer?

Our primary carrier is FedEx, although we ship via most national carriers including UPS and DHL.

Can I ship using my own carrier's account number?

Yes, we can ship equipment on your account. 

How can I save on shipping expenses?

If the equipment you need is in stock at one of our regional offices, then express shipping will always be less than our competitors because we are closer to you OR you are welcome to pick up the equipment for free.


If the equipment you need is not in stock at your regional office, then standard shipping rates apply to get the equipment to your job site or to our regional office for pick up.

How do I return rented equipment?

Returning equipment to Protec is always less expensive than the competition because the unit will be returned to the Protec regional office nearest to you or your job site (often utilizing FedEx Ground service) OR you are welcome to drop off the equipment for free at any of your regional offices.


To return rented equipment or to obtain a list of accessories shipped with your order, please contact us.


Phone: (866) 352-5550

or

Email: customercare@protecequip.com


When returning equipment, please check to ensure all accessories, manuals and any software provided with your equipment are included.


Calibration

How do I arrange for calibration of my instrument?

You can arrange for service multiple ways:


 1. Call us at (866) 352-5550


 2. Email us at customercare@protecequip.com


 3. Complete our


Billing

Billing Inquiries

For question regarding your invoice, click below to email us or call us at toll free:


Phone: (866) 352-5550

or

Email: customercare@protecequip.com

Products

Check out our wide variety of products

Products 


Locations

We have more locations than any of our competitors.

Locations